We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita has signed a contract to modernise and support improvement to the operational effectiveness of the Ministry of Defence’s fire and rescue service.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Capita has been awarded a three-year contract worth £3.1m over three years to supply, install and support secure 4G mobile and satellite voice and data communications to the UK government’s Border Force.

Through our work supporting electronic tagging, we help people to embrace sobriety and support the rehabilitation for ex-offenders. Find out how.

Capita plc has secured a five-year contract worth £788,000 to deliver an integrated communication control system to North Wales Fire and Rescue Service (NWFRS), to support its transition to the new Emergency Services Network (ESN).

Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room.

Capita has secured a five-year contract worth £527,000 to migrate Dumfries and Galloway Council’s financial management system from an on-premise system to a new managed cloud-based solution.