The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.

It’s about using digital as a tool to police better...

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

We all want – and need – to be able to do more with less. But how? Increasingly, this is a vital question for our police forces.

To become a judge in the UK one must have held the relevant legal qualification for at least seven years, have a minimum of five years’ legal experience and have the moral courage and wisdom to apply the law in accordance with the oath taken.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.

The last 12 months have been some of the most challenging in living memory: government, both central and local, has had to deal with a humanitarian, social and economic crisis beyond anything imaginable at the start of March 2020.