Private Finance initiative (PFI) contracts have been and will be with us for some considerable time but there’s an ever-increasing number of PFI contracts now set to expire.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Capita announces it has been selected as the preferred bidder to deliver Functional Assessment Services (FAS) for DWP and DfC.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

There can be no doubt the pandemic has altered the emotional make-up of society. Collectively, we are now much more aware of the suffering of others – and how could we not be after seeing lives turned upside down and businesses upended with no sense of rhyme or reason or equity.