Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita, the Education Authority (EA) and C2K have published a book - Too Much, Too Young, featuring 8 stories written by leading Irish children's authors.

Capita announces it has been selected as the preferred bidder to deliver Functional Assessment Services (FAS) for DWP and DfC.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Capita is to introduce a new personal finance app to help its entire 45,000 UK workforce manage their money more easily during the toughest economic conditions seen in generations.

Capita has launched Attendance Collection Tool (ACT), a cloud-based software solution, to help local education authorities (LEA) in the UK monitor school attendance of vulnerable children and provide appropriate support where required.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.