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We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.
An end to end managed deployment solution and digital monitoring service which keeps pupils safe by monitoring online activity.
From software and back office support services such as HR, to education and skills support from Entrust, we help schools, academies and LEAs improve outcomes.
Our testing and assurance consultancy provides strategic testing, assurance and governance services that concentrate solely on testing IT processes to support technology-centred change.
We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.
Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.
Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.
Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.
We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres