This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Learn how to optimise healthcare estates to maximise performance, safety, and value in our practical report.

More than a third of consumers have said it is very important to them that their bank has branches they can visit should they need to.

Consumer duty will fundamentally change the way that financial services customers are served. But is your firm as prepared as it could be?

The global economy took a significant hit in 2020 and the repercussions of this economic turmoil is likely to go on for some time. While this has affected the majority of organisations, small to medium-sized schemes are at increased risk of employer failure in 2021 and beyond.

Since the onset of the Covid-19 pandemic, the long-term NHS ambition for integrated working has quickly become a reality with cross-agency working to combat the virus.

In our latest report we look a close look at the expectations and opportunities that are likely to be seen in the justice sector in the coming years.

The majority of consumers believe that the financial services industry is not doing enough to protect the environment.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.