It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

How to build service resilience into local public services

Capita provides an update on the cyber incident announced on 3 April 2023.

On Friday 31st March we experienced a cyber incident primarily impacting access to internal Microsoft Office 365 applications. 

Capita provides an update on the recent cyber incident.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.