The UK Energy Retail market requires participants to be able to gain and lose customers. The mechanism which enables this requires participants to manage in excess of 20 million complex data flows per annum for both electricity and gas. Following a review of their operations, British Gas decided that they required a strategic data flow management tool to marshal all their industry related data flows for their residential, business and metering operations.
Providing a significantly higher level of control of their data flows has enabled British Gas to gain increased end-to-end control of their business processes.
Gaining control of their data
As part of British Gas’s ICON programme, our AMT-SYBEX business was selected as the best placed product vendor to provide a data flow management solution. The solution was implemented using AMT-SYBEX’s Affinity Marketflow – a proven data flow management tool which enables organisations to have visibility and control over all of their industry related data flows.
Providing a significantly higher level of control of their data flows has enabled British Gas to gain increased end-to-end control of their business processes. In addition the solution provides significant reporting capability against data flows providing a series of KPIs to assist internal and agent management.
Our solution is the foundation of the British Gas ICON Programme which manages data flows between British Gas and all of the other industry participants involved in the sale of electricity and gas in the UK.