The future of work

Capita has collaborated with Professor Lynda Gratton, Hotspots Movement and BritainThinks, to look at how the world of work is changing.

Our report calls for honest dialogue and coordinated action by businesses and policy makers to support employees in the transition to a more automated world. Through engaging directly with people across the UK, whose jobs have already changed due to automation – from factory and call centre operatives, to logistics and public service administrators – this report explores the rapidly changing relationships between business and employees, people and technology.

The resulting ‘framework for responsible automation’ presents five guiding principles to encourage the implementation of new workplace technologies in a way that will give automation the best chance possible to deliver on its potential in a way that benefits everyone.

'Robot wars or automation alliances?' executive summary

We’re on the journey to a more automated world of work.

As the pace of technological progress within the workplace accelerates, we know that automation is already changing how people live and work. The future isn’t an event on the distant horizon, it is happening now.

The executive summary will give you a quick snapshot of our findings.

Read the executive summary
Future of work report executive summary - front cover
“Automation will drive society forward in ways we cannot now imagine. The challenge is how to embrace technologies that are by nature disruptive in a manner that is as non-disruptive and as inclusive as possible.” Jonathan Lewis, Chief Executive Officer at Capita

'Robot wars or automation alliances?' full report

This report establishes a framework of ‘guiding principles’, to encourage the responsible implementation of workplace technologies into the future.

In doing so, a clear direction emerges for governments, policy makers, organisations, and employees themselves to ensure that automation is given the best chance possible to deliver on its potential in a way that benefits everyone.

Read full report
Future of work report - front cover
“What is both significant and unique about this research and report is that the perspective is shifted from the leader to the people who are impacted by automation. To fail to listen to their voices and act upon their insights would be to significantly obstruct this automation agenda.” Professor Lynda Gratton at London Business School

How will automation impact work?

The future of work is now – and we’re already on the journey to a more automated world of work.

In our latest podcast, Capita’s Chief Growth Officer Ismail Amla joins Professor Lynda Gratton to explore how we can tackle automation anxiety, embrace upskilling and reskilling and support people as we transition into the future of work.

Listen to the role individuals, businesses and Government’s will need to play in the UK and around the world to overcome the challenges and seize the opportunities.

Professor Lynda Gratton and Rick Kelsey

Thinking about your organisation?