Supporting the industry through Covid-19
Understanding the risks of isolation: The insurance industry faces extraordinary challenges in a volatile, unpredictable operating environment. With remote working creeping into the lives of the UK’s workers for some years. Advances in technology and security have given staff the tools and capability to work from home, whilst employee perception around work/life balance - combined with new legislation around workers' rights to flexible working, has led to increased demand.
Covid-19: The Challenge for Insurance
At Capita, we’re here to help you support your operations, your people and your customers.
Find out more about the services and solutions we have designed to help the insurance industry respond.
10 principles of addressing customer vulnerability for call centre employees
Read our guide on 10 ways to help vulnerable customers achieve good outcomes and the steps insurers can take to achieve this.