Data provides the foundation for delivering better customer outcomes

In life and pensions, this is helping clients prepare for the data requirements and business challenges posed by the Pensions Dashboard.  Bringing together pension and investment data and introducing the latest robo-advice tools to help customers better plan for the future.

In commercial insurance, it is more likely to be taking advantage of the plethora of increased IoT data to help clients reduce risk and minimise claims. For retail insurance, we’re using IoT to better understand driving behaviours and health data allowing our clients to develop new, more personalised, customer propositions.

Capita works with established insurance companies, helping them to improve customer journeys and deal with legacy technology and data quality issues.  We also support FinTech organisations that are looking to rapidly grow and scale their businesses.

We have worked with leading brands for well over a decade, helping them thrive in a competitive, demanding marketplace – delivering agile, efficient and cost-effective operations and helping create a truly customer-centric digital service across life, pensions and insurance markets.”

We helped Zurich implement the biggest pensions shakeup in a century

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Our thinking

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When huge changes to UK pension rules came into force, it was going to affect over 220,000 of Zurich's customers. The new legislation – while giving savers much more control over their pension funds – would also raise many questions and require entirely new functionality and processes in the administration and customer journey.

Being compliant was not enough, every part of the process had to be meticulously planned around the customer – and tested by real customers too.

When the new legislation came into effect, we were ready. In the run up – and the months following – we handled unprecedented levels of calls, enquiries and claims.

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Explore our solutions


Financial services

We're supporting the finance industry with an extensive range of solutions to meet ever increasing digital and customer expectations and regulatory demand.

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Business support

We have a range of expert specialist business units dedicated to the provision of bespoke services to the finance industry and other regulated industries.

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Digital technology

At Capita, we use our expertise, groundbreaking technology and passion for client care to deliver solutions and services that add real value to your business. We help your organisation to become more relevant, competitive and effective, and we make it a better place to work.

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