This extends the current eight-year contract to June 2022.
Over the remaining term of the contract, both parties will continue to work closely together to further improve revenue collection rates, reduce evasion and decrease the cost of collection for the BBC. Capita will introduce further enhancement to its insight and analytical capability, and introduce new technologies to enhance the service experience for the Licence Fee payer.
This contract extension reflects the success of the partnership, which has run since Capita first took over the administration of TV Licensing in 2002, signing a further contract in 2011. Capita now collects £3.7bn in licence fees on behalf of the BBC. We look forward to continuing to work with the BBC over the next five years.
Capita Chief Executive