The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016.
We’re looking forward to continuing our great work for the RSPCA over the next five years, which will see our relationship with the organisation span nearly 20 years. Our team is responsible for operating the inbound national cruelty service which includes managing multiple channels including calls for advice and online queries.
Executive director, Capita Customer Management
I am pleased to share that we are continuing our longstanding relationship with Capita Customer Management to run our contact centre. As the first point of call for the millions of people who get in touch with us, providing professional and supportive advice is crucial.
Head of Inspectorate Services, RSPCA
The contact centre operates a 24-hour operation, 365 days a year, from Capita House in Dearne Valley and employs 180 full time employees.