10 insights for digital customer experience transformation
2 Min Read
Digital is changing the fabric of life in the 21st century, infiltrating every aspect from both a professional and personal perspective.
Organisations across all sectors and of all sizes know they must plan their own digital future or risk becoming obsolete. But digital transformation is not a straightforward path.
In this short video, Oli Freestone - Head of Capita Institute - outlines ten key insights for digital customer experience transformation to help businesses just like yours understand the why and how of enhancing experience.
As we embark on the fourth industrial revolution together, driven by general digital technologies, there is a great opportunity to reimagine how we improve productivity, drive societal change, and create value. Is your business ready to transform its customer experience into one that is human centred and powered by digital?