At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

We’re experts in making sure customers feel better about dealing with you, even when they’re telling you that something’s wrong.

We’re empowering local government councils to provide accessible and reliable benefits and funding advice to citizens while easing the strain on their teams.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Our data analytics services sort through vast amounts of information to help companies boost brand loyalty, improve organisational structures and increase sales.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

From website optimisation & AI-powered chatbots, to multilingual adviser hubs for complex queries we enhance international customers’ experiences.

We’re helping organisations deliver marketing campaigns that generate leads, boost sales and work in harmony with their wider digital marketing plan and channels.

Our software is turning abandoned website sales into completed transactions.

Our GDPR compliant marketing data services are helping brands improve their trading performance and ROI.