On Friday 31st March we experienced a cyber incident primarily impacting access to internal Microsoft Office 365 applications. 

Capita has been selected to deliver a shared software solution for Surrey and West Sussex Fire and Rescue Services, which will allow all mission critical command and control functions to be managed across both services from one platform.

Capita provides an update on the recent cyber incident.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita has signed a contract to modernise and support improvement to the operational effectiveness of the Ministry of Defence’s fire and rescue service.

As a member of the National Cyber Security Centre’s CyberFirst community, we are pleased to support the NCSC’s Cyber Aware campaign which launched on Tuesday 21 April.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.